Portals and APIs down

Incident Report for Proemion

Resolved

The incident is fully resolved.
Posted Aug 12, 2020 - 10:16 CEST

Monitoring

All our products are fully operational. We will monitor the systems further.
Posted Aug 12, 2020 - 10:01 CEST

Identified

Our portals and APIs are available again. Most essential functions are restored. We are working on the rest.
Posted Aug 12, 2020 - 09:12 CEST

Investigating

During a routine hardware replacement our portals and APIs have become unreachable unexpectedly.
Posted Aug 12, 2020 - 08:52 CEST
This incident affected: Machine Data Ingestion (Connection Service, Data Processing), Data Web Access (DataPortal, Web Service, REST API, AEMP API), and RealTime Connectivity, Mobile Network Services.
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