Update - Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.
Feb 05, 2026 - 15:19 CET
Monitoring - Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.
Feb 04, 2026 - 10:01 CET
Identified - Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.
Feb 03, 2026 - 09:11 CET
Monitoring - We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.
Feb 02, 2026 - 16:39 CET
Identified - Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.
Feb 02, 2026 - 13:25 CET
Data Web Access
Operational
90 days ago
100.0
% uptime
Today
DataPortal
Operational
90 days ago
100.0
% uptime
Today
Web Service
Operational
90 days ago
100.0
% uptime
Today
REST API
Operational
90 days ago
100.0
% uptime
Today
AEMP API
Operational
90 days ago
100.0
% uptime
Today
Machine Data Ingestion
Operational
90 days ago
100.0
% uptime
Today
Connection Service
Operational
90 days ago
100.0
% uptime
Today
Data Processing
Operational
90 days ago
100.0
% uptime
Today
RealTime Connectivity
Operational
90 days ago
100.0
% uptime
Today
Mobile Network Services
Operational
90 days ago
100.0
% uptime
Today
Remote Machine Tunnel
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Feb 7, 2026
No incidents reported today.
Feb 6, 2026
No incidents reported.
Feb 5, 2026
Unresolved incident: Statuspage API Access Issues.
Completed -
The scheduled maintenance has been completed.
Feb 1, 01:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 CET
Scheduled -
This maintenance announces a remarkable behavior change for DataPlatform. Find the details below:
Starting February 1st, 2026, contractual case limits will be applied to Remote Machine Tunnel usage. In the past, these limits have not been enforced by the Proemion DataPlatform. This update ensures consistent and transparent handling, aligned with other features of our system. A new session that would exceed the contractual case limit will be blocked by the DataPlatform. We are making this change to ensure the efficient and equitable use of resources across all customers.
What is a Remote Machine Tunnel case?
A new tunnel initiated without an active case creates a new Remote Machine Tunnel case.
An Remote Machine Tunnel case remains active for a defined window (standard: 4 hours).
All tunnel starts within this window are counted as the same case.
What is changing?
A new tunnel session that would exceed the contractual case limit will be blocked by the DataPlatform.
How will usage be counted? Remote Machine Tunnel cases will be applied according to your existing contracts:
Machine hosting contract (if applicable): Remote Machine Tunnel cases count against the case limit of hosting contract assigned to the machine.
Fleet Diagnostics Package: If a machine individual case limit is not available or has already been reached, the Remote Machine Tunnel case counts toward your Fleet Diagnostics Package limit.
In order to ensure a smooth transition, Proemion has checked for possible limit violations in the past and will contact customers who show a continuous overuse to adjust their hosting contracts so that the enforcement does not block their usual usage.
Please check if your machines would be affected and get in contact with your account manager as soon as possible to ensure the changes get effective before February 2026 in order to not block your machines for Remote Machine Tunnel cases due to the case limits.
Dec 18, 06:43 CET