Telematics Communication Unit activation (provisioning, go live) not possible

Incident Report for Proemion

Resolved

This incident has been resolved.

Posted Oct 11, 2023 - 15:19 CEST

Monitoring

All services should now be operational. We are closely monitoring them.

Posted Oct 11, 2023 - 13:00 CEST

Update

We found that the power outage also affects the availability of our real-time connectivity solution.
We are continuing our work to restore service.

Posted Oct 11, 2023 - 12:31 CEST

Identified

Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

Posted Oct 11, 2023 - 09:15 CEST

This incident affected: Data Web Access (Standard Portal, DataPortal, Web Service, REST API) and RealTime Dashboard.