tag:status.proemion.com,2005:/historyProemion Status - Incident History2024-03-29T06:22:44+01:00Proemiontag:status.proemion.com,2005:Incident/202673162024-04-16T18:00:00+02:002024-03-15T14:17:47+01:00REST API Version Change - Version 23.7.0 is discontinued - Version 24.2.0 is introduced<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>16</var>, <var data-var='time'>18:00</var> - <var data-var='time'>19:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:17</var> CET</small><br><strong>Scheduled</strong> - REST API Version Change - Version 23.7.0 is discontinued - Version 24.2.0 is introduced<br /><br />With the deployment scheduled during the maintenance time, our REST API will undergo a version change.<br /><br />New Version: 24.2.0 is already active<br />Previous Version: 23.7.0 is now deprecated and will be removed after July 2024<br />Discontinued Version: 23.2.0 will be removed with this Maintenance<br /><br />Please refer to https://docs.proemion.com/api/ and https://docs.proemion.com/api/changelog.html for details on the endpoints affected from change, deprecation and removal.<br /><br />It is strongly recommended to adjust your REST API client implementations to use versioned endpoint URLs and to update to the latest version of our REST API.<br /><br />Affected endpoints:<br /><br />- GET /assignments - https://docs.proemion.com/api/#api-Assignments-getAssignments<br />- GET /dataConfigurations - https://docs.proemion.com/api/#api-Data_Configuration_PDC-getDataConfigurations<br />- POST /dataConfigurations - https://docs.proemion.com/api/#api-Data_Configuration_PDC-postDataConfigurations<br />- GET /maintenanceTasks - https://docs.proemion.com/api/#api-Maintenance_Tasks-getMaintenanceTasks<br />- POST /maintenanceTasks - https://docs.proemion.com/api/#api-Maintenance_Tasks-postMaintenanceTasks<br />- GET /maintenanceTasks/countBy - https://docs.proemion.com/api/#api-Maintenance_Tasks-getMaintenanceTasksCountBy<br />- GET /maintenanceTasks/assignableUsers - https://docs.proemion.com/api/#api-Maintenance_Tasks-getMaintenanceTasksAssignableUsers<br />- GET /maintenanceTasks/:id/changelog - https://docs.proemion.com/api/#api-Maintenance_Tasks-getMaintenanceTasksIdChangelog<br />- GET /organizationUnits - https://docs.proemion.com/api/#api-Organization_Units-getOrganizationUnits<br /><br />- GET /organizationUnits/count (DEPRECATED) - https://docs.proemion.com/api/#api-Organization_Units-getOrganizationUnitsCount<br />- GET /users/:id (DEPRECATED) - https://docs.proemion.com/api/#api-Users-getUsersKey<br /><br />- GET /me (old versions get removed) - https://docs.proemion.com/api/#api-Me-getMeMetadata<br />- GET /events (old versions get removed) - https://docs.proemion.com/api/#api-Events-getEvents<br />- POST /models (old versions get removed) - https://docs.proemion.com/api/#api-Models-postModels<br />- GET /models (old versions get removed) - https://docs.proemion.com/api/#api-Models-getModels<br /><br />- GET /events/count (ENTIRELY REMOVED) - https://docs.proemion.com/api/#api-Events-getEventsCount<br />- GET /models/count (ENTIRELY REMOVED) - https://docs.proemion.com/api/#api-Models-getModelsCount<br />- GET /users/count (ENTIRELY REMOVED) - https://docs.proemion.com/api/#api-Users-getUsersCount<br />- GET /communicationUnits/count (ENTIRELY REMOVED) - https://docs.proemion.com/api/#api-Communication_Units-getCommunicationUnitsCount<br />- GET /maintenanceTasks/:id (ENTIRELY REMOVED) - https://docs.proemion.com/api/#api-Maintenance_Tasks-getMaintenanceTasksId<br /><br />All unchanged endpoints will also work when called with the versioned URL.</p>tag:status.proemion.com,2005:Incident/203602622024-04-13T10:00:00+02:002024-03-26T12:30:51+01:00Scheduled infrastructure maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>10:00</var> - <var data-var='time'>13:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:30</var> CET</small><br><strong>Scheduled</strong> - Our engineers will be performing a scheduled maintenance on our data center systems.<br /><br />Services will be unavailable during the duration of the maintenance.</p>tag:status.proemion.com,2005:Incident/202911842024-04-12T18:00:00+02:002024-03-18T13:56:40+01:00IMPORTANT - DataPortal Machine Pages Management - Migration required<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>18:00</var> - <var data-var='time'>18:30</var> CEST</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:56</var> CET</small><br><strong>Scheduled</strong> - Proemion recently has released an improvement for the management of the machine details page layouts. The feature is described in our DataPortal Manual on https://docs.proemion.com/ and helps you to easily manage the availability of various machine details page layouts for different machine models and organization unit types.<br />With the new management feature, machine details page layouts can be managed at a central place by the tenant (root) organization unit. We recommend you familiarize yourself with the documentation linked above.<br /><br />This feature replaces the previous "Named Dashboards" feature which had led to confusing configuration options in the past.<br />For most organization units, the migration already is done and the feature "Org type machine dashboards" is already switched "On" in the feature switches section.<br />Unfortunately, due to the complexity of the previous configuration options, for some organization's DataPlatform accounts no automatic migration is possible and a manual adjustment is required.<br />You may check if your organization is affected by checking the state of "Org type machine dashboards" in Settings -> Organization Structure -> Features -> Sections. If the feature state is "On", your organization is not affected. If it is "Lab" or "Off", your organization needs manual migration. Check for the instructions below.<br /><br />We have scheduled a migration window for these organizations so that you as soon as possible can take advantage of the new feature.<br /><br />The internal migration script is ececuted and made the new machine page layout feature available in Lab mode to all organization on March 18, 2024. Starting now, users with Admin:Dashboard permissions and Lab mode enabled, can see the new management view and start adjusting the layout availability.<br /><br />We have prepared a migration guide to help you with the required steps. You can access it here: http://docs.proemion.com/docs/Machine_Pages_by_Org_Type_Guide.html<br />Please follow the instructions in this guide and align the layouts for your account as soon as possible.<br />All changes that are made will just apply to users with Lab mode enabled until the feature is fully switched on.<br /><br />NOTE: Before you have completed the manual migration steps, only add new machine page layouts with users that have Lab mode activated! Otherwise, the new page layouts may get lost.<br /><br />When all adjustments have been made and the portal appearance has been tested by some users in Lab mode, the feature can be activated by you for all users by toggling the feature "Org type machine dashboards" to "On".<br /><br />Please note to complete the migration from the previous "Named Dashboards" feature, we will automatically enable the "Org type machine dashboards" after April 12, 2024. Make sure you complete the migration steps until then. Otherwise, your users will be presented with a default dashboard.<br /><br />In case of questions, do not hesitate to contact me via this issue or a separate support request.</p>tag:status.proemion.com,2005:Incident/160611052024-03-25T08:00:56+01:002024-03-25T08:00:56+01:00SOAP Web Service Endpoint Removal Announcement<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>07:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:56</var> CET</small><br><strong>Update</strong> - After an internal review, also the following endpoints will be discontinued.<br />A replacement on REST API already is available.<br /><br />- File<br /> - downloadFiles (new by 2023-03-15)<br /> - searchFiles (new by 2023-03-15)</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:37</var> CET</small><br><strong>Scheduled</strong> - Proemion is constantly improving the DataPlatform and it's REST API to provide an up-to-date telematics system.<br />As part of this process, Proemion will discontinue functionality available on the Proemion SOAP Web Service API (PWS) with new functionality already available on the REST API. Support for the SOAP Web Service API is scheduled to be removed after September 2023. Proemion will only maintain limited support for the SOAP endpoints in existing custom RealTime clients.<br /><br />The following SOAP endpoints and methods will be removed including all previously deprecated endpoints and methods:<br />- RuntimeEntities<br /> - getAllVisibleRuntimeDeviceGroups<br /> - getAllVisibleRuntimeDevices<br /> - getAllVisibleRuntimeMachineGroups<br /> - getRuntimeDeviceDetails<br />- Status<br /> - getDeviceStates<br /> - heartbeat<br />- File<br /> - deleteUploadFiles<br /> - deleteDownloadFiles<br /> - downloadFiles (new by 2023-03-15)<br /> - getDbsConfiguration<br /> - listDbsForMachine<br /> - markFetchedFile<br /> - markFetchedFiles<br /> - searchFiles (new by 2023-03-15)<br /> - uploadFirmwareToMachine<br />- Device<br /> - getHWInformation<br /> - getDataTransferVolume<br />- Management<br /> - modifyDevices<br /> - modifyMachines<br /> - getAvailableActivationPlans<br /> - activateDevices<br />- PdcService<br /> - listPdcs<br /> - listAllVersions<br /> - uploadPdc<br /> - downloadPdc<br /> - listDevicesForPdc<br /><br />Note: In order to keep up compatibility for older RealTime client software, the following Endpoints and Methods will be migrated to the DataPlatform entitlement system. <br /><br />Support will remain for these endpoints:<br />- Authentication / clientLogin<br />- Device / changeDeviceModeTo<br />- Diag / getDiagnosis<br />- Mapping / getLastKnownPositionForObject<br />- Status / getMachineStates<br />- RuntimeEntities / getAllVisibleRuntimeMachines<br />- File<br /> - uploadFileToMachine<br /><br />In case you have problems with or questions about the migration to REST API for your software clients, please contact your FAE or our support at https://support.proemion.com/</p>tag:status.proemion.com,2005:Incident/200471952024-02-25T10:30:56+01:002024-02-25T10:30:56+01:00Maintenance of the device activation process and contract overview<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>10:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:39</var> CET</small><br><strong>Scheduled</strong> - We will perform maintenance to our ERP system. This system is linked to the Data Platform for the device activation process, GoLive, Contract Renewal and the hosting contract overview.<br /><br />During the update, the device activation functions (Go Live, Renewals) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API will not show all details.</p>tag:status.proemion.com,2005:Incident/196542682024-01-12T02:00:09+01:002024-01-12T02:00:09+01:00Scheduled infrastructure maintenance at colocation provider<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>02:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:11</var> CET</small><br><strong>Scheduled</strong> - Our colocation provider is going to perform a scheduled maintenance operation.<br /><br />Please be advised that their engineers will be performing a capacity upgrade activity. Your services will not experience an interruption due to the activity.</p>tag:status.proemion.com,2005:Incident/196681832024-01-11T10:51:53+01:002024-01-11T10:51:53+01:00Scheduled infrastructure maintenance, no impact<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:51</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:41</var> CET</small><br><strong>Scheduled</strong> - Our engineers will be performing a scheduled maintenance on our datacenter systems.<br /><br />This work is not expected to impact our services, unless some unforeseeable problems occur during the maintenance.</p>tag:status.proemion.com,2005:Incident/192020522023-11-23T13:10:17+01:002023-11-23T13:10:17+01:00Urgent short maintenance<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>13:10</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>13:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:47</var> CET</small><br><strong>Scheduled</strong> - Due to an urgent maintenance requirement there will be a short interruption to our services (<5 minutes). All services will be affected.</p>tag:status.proemion.com,2005:Incident/189801052023-11-04T12:00:26+01:002023-11-04T12:00:26+01:00Maintenance of the device activation process and contract overview<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>16:16</var> CET</small><br><strong>Scheduled</strong> - We will perform maintenance to our ERP system. This system is linked to the Data Platform for the device activation process, GoLive, Contract Renewal and the hosting contract overview.<br /><br />During the update, the device activation functions (Go Live, Renewals) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API will not show all details.</p>tag:status.proemion.com,2005:Incident/189772432023-11-01T12:01:46+01:002023-11-01T12:01:46+01:00Scheduled infrastructure maintenance, no impact<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>12:01</var> CET</small><br><strong>Completed</strong> - Maintenance completed successfully.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>10:26</var> CET</small><br><strong>Scheduled</strong> - Our engineers will be performing a scheduled maintenance on our datacenter systems.<br /><br />This work is not expected to impact our services, unless some unforeseeable problems occur during the maintenance.</p>tag:status.proemion.com,2005:Incident/187528312023-10-11T15:19:46+02:002023-10-11T15:19:46+02:00Telematics Communication Unit activation (provisioning, go live) not possible<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>15:19</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>13:00</var> CEST</small><br><strong>Monitoring</strong> - All services should now be operational. We are closely monitoring them.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>12:31</var> CEST</small><br><strong>Update</strong> - We found that the power outage also affects the availability of our real-time connectivity solution.<br />We are continuing our work to restore service.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:15</var> CEST</small><br><strong>Identified</strong> - Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.</p>tag:status.proemion.com,2005:Incident/184346682023-09-11T19:00:07+02:002023-09-11T19:00:07+02:00Maintenance of the device activation process and contract overview<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>14:30</var> CEST</small><br><strong>Scheduled</strong> - We will perform maintenance to our ERP system. This system is linked to the Data Platform for the device activation process, GoLive, Contract Renewal and the hosting contract overview.<br /><br />During the update, the device activation functions (Go Live, Renewals) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API will not show all details.</p>tag:status.proemion.com,2005:Incident/178787462023-08-16T19:00:07+02:002023-08-16T19:00:07+02:00REST API Version Change - Version 23.2.0 is discontinued - Version 23.7.0 is introduced<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:32</var> CEST</small><br><strong>Scheduled</strong> - REST API Version Change - Version 23.2.0 is discontinued - Version 23.7.0 is introduced<br /><br />With the deployment scheduled during the maintenance time, our REST API will undergo a version change.<br /><br />New Version: 23.7.0 is already active<br />Previous Version: 23.2.0 is now deprecated and will be removed after Feb 2024<br />Discontinued Version: 22.7.0 will be removed with this Maintenance<br /><br />Please refer to https://docs.proemion.com/api/ and https://docs.proemion.com/api/changelog.html for details on the endpoints affected from change, deprecation and removal.<br /><br />It is strongly recommended to adjust your REST API client implementations to use versioned endpoint URLs and to update to the latest version of our REST API.<br /><br />Affected endpoints:<br /><br /> https://docs.proemion.com/api/#api-Me-getMeMetadata<br /> https://docs.proemion.com/api/#api-Events-getEvents<br /> https://docs.proemion.com/api/#api-Models-postModels<br /> https://docs.proemion.com/api/#api-Models-getModels<br /> https://docs.proemion.com/api/#api-Events-getEventsCount (deprecated)<br /> https://docs.proemion.com/api/#api-Models-getModelsCount (deprecated)<br /> https://docs.proemion.com/api/#api-Users-getUsersCount (deprecated)<br /> https://docs.proemion.com/api/#api-Communication_Units-getCommunicationUnitsCount (deprecated)<br /> https://docs.proemion.com/api/#api-Maintenance_Tasks-getMaintenanceTasksId (deprecated)<br /> https://docs.proemion.com/api/#api-Users-getUsers (old versions get removed)<br /> https://docs.proemion.com/api/#api-Communication_Units-getCommunicationUnits (old versions get removed)<br /> https://docs.proemion.com/api/#api-Machines-getMachines (old versions get removed)<br /><br />All unchanged endpoints will also work when called with the versioned URL.</p>tag:status.proemion.com,2005:Incident/177676252023-07-14T19:30:03+02:002023-07-14T19:30:03+02:00Maintenance of the device activation process and contract overview<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>19:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>19:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>08:16</var> CEST</small><br><strong>Scheduled</strong> - We will perform maintenance to our ERP system. This system is linked to the Data Platform for the device activation process, GoLive, Contract Renewal, Contract Change and the hosting contract overview.<br /><br />During the update, the device activation functions (Go Live, Renewals, Change) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API will not show all details.</p>tag:status.proemion.com,2005:Incident/178128222023-07-11T18:30:45+02:002023-07-11T18:30:45+02:00Scheduled infrastructure maintenance<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>18:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>12:27</var> CEST</small><br><strong>Scheduled</strong> - Our engineers will be performing scheduled maintenance on our data center systems.<br /><br />During the announced maintenance interval, this work is expected to impact our services with few short (less than 1 minute) interruptions to connectivity.</p>tag:status.proemion.com,2005:Incident/175691632023-06-28T02:00:02+02:002023-06-28T02:00:02+02:00Scheduled infrastructure maintenance at colocation provider<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>02:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:37</var> CEST</small><br><strong>Scheduled</strong> - Our colocation provider is going to perform a scheduled maintenance operation.<br /><br />Please be advised that their engineers will be performing a capacity upgrade activity. Your services will experience an estimated interruption of 20 minutes due to the activity.</p>tag:status.proemion.com,2005:Incident/175794842023-06-24T23:13:58+02:002023-06-24T23:13:58+02:00Scheduled maintenance of our datastores<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>23:13</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>22:48</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>08:21</var> CEST</small><br><strong>Scheduled</strong> - Our engineers will be performing a scheduled maintenance on our datastores.<br /><br />This work is expected to impact limited functionality only and delay new data coming into the platform.</p>tag:status.proemion.com,2005:Incident/163305262023-04-04T19:00:06+02:002023-04-04T19:00:06+02:00REST API Version Change - Version 22.7.0 is discontinued - Version 23.2.0 is introduced<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:53</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:51</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>08:18</var> CET</small><br><strong>Scheduled</strong> - REST API Version Change - Version 22.7.0 is discontinued - Version 23.2.0 is introduced<br /><br />With the deployment scheduled during the maintenance time, our REST API will undergo a version change.<br /><br />New Version: 23.2.0 is already active<br />Previous Version: 22.7.0 is now deprecated and will be removed after July 2023<br />Discontinued Version: 22.7.0 will be removed with this Maintenance<br /><br />Please refer to https://docs.proemion.com/api/ and https://docs.proemion.com/api/#2023-02-01 for details on the endpoints affected from change, deprecation and removal.<br /><br />It is strongly recommended to adjust your REST API client implementations to use versioned endpoint URLs and to update to the latest version of our REST API.<br /><br />Affected endpoints:<br />- https://docs.proemion.com/api/#api-Users-getUsers<br />- https://docs.proemion.com/api/#api-Users-getUsersCountBy<br />- https://docs.proemion.com/api/#api-Communication_Units-getCommunicationUnits<br />- https://docs.proemion.com/api/#api-Communication_Units-getCommunicationUnitsCountBy<br />- https://docs.proemion.com/api/#api-Users-getUsersCount (deprecated)<br />- https://docs.proemion.com/api/#api-Communication_Units-getCommunicationUnitsCount (deprecated)<br />- https://docs.proemion.com/api/#api-Maintenance_Tasks-getMaintenanceTasksId (deprecated)<br />- https://docs.proemion.com/api/#api-Organization_Units-getOrganizationUnits (old versions get removed)<br />- https://docs.proemion.com/api/#api-Maintenance_Tasks-getMaintenanceTasks (old versions get removed)<br /><br />All unchanged endpoints will also work when called with the versioned URL.</p>tag:status.proemion.com,2005:Incident/165900382023-03-28T18:15:10+02:002023-03-28T18:15:10+02:00Maintenance of the device activation process and contract overview<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>18:15</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:46</var> CET</small><br><strong>Scheduled</strong> - We will perform maintenance to our ERP system. This system is linked to the Data Platform for the device activation process, GoLive, Contract Renewal and the hosting contract overview.
<br />
<br />During the update, the device activation functions (Go Live, Renewals) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API will not show all details.</p>tag:status.proemion.com,2005:Incident/162170682023-02-21T10:44:50+01:002023-02-21T10:44:50+01:00DataPlatform full system outage<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:44</var> CET</small><br><strong>Resolved</strong> - The metrics are stable and back at normal levels.<br />The incident is resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:33</var> CET</small><br><strong>Monitoring</strong> - DataPlatform is back online.<br />We are monitoring the situation.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:22</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:21</var> CET</small><br><strong>Investigating</strong> - We are experiencing a full system outage of the DataPlatform after our deployment today.<br />Our engineers are working on a solution.<br />We will update this notification as soon as we have more information.</p>tag:status.proemion.com,2005:Incident/119507092022-10-22T22:30:02+02:002022-10-22T22:30:02+02:00Maintenance of the device activation process and contract overview<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>22:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:13</var> CEST</small><br><strong>Scheduled</strong> - We will perform maintenance to our ERP system. This system is linked to the Data Platform for the device activation process / GoLive and the hosting contract overview.<br /><br />During the update the device activation via Proemion Web-Portal or Webservice interface as well as the GoLive and Renew function via REST API will not be possible. Also the hosting contract overview on Data Portal and REST API will not show all details.</p>tag:status.proemion.com,2005:Incident/104483902022-08-30T08:00:27+02:002022-09-01T09:44:38+02:00REST API Version Change - Version 21.7.0 no longer supported<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>08:27</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>08:11</var> CEST</small><br><strong>Scheduled</strong> - With the deployment scheduled during the maintenance time, our REST API will undergo a version change.<br /><br />New version: 22.7.0 is already active<br />Previous version: 22.2.0 is now deprecated and will be removed after February 2023<br />Discontinued versions: 21.7.0 and lower will no longer be supported after this Maintenance<br /><br />Please refer to https://docs.proemion.com/api/#2022-07-01 and https://docs.proemion.com/api/changelog.html for details on the changed endpoints.<br /><br />Check if the affected endpoints are used within your API integrations. Use the comparison feature in our API docs to determine if your integration needs to be adjusted.<br /><br />It is strongly recommended to use versioned endpoint URLs and to update to the latest version of our REST API<br /><br />Affected endpoints:<br /><br />- https://docs.proemion.com/api/#api-Models-getModelsCount<br />- https://docs.proemion.com/api/#api-Models-getModelsId<br />- https://docs.proemion.com/api/#api-Models-getModels<br />- https://docs.proemion.com/api/#api-Machines-getMachinesIdValidModels<br />- https://docs.proemion.com/api/#api-Machines-getMachines<br /><br />All unchanged endpoints will also work when called with the versioned URL at the current version.</p>tag:status.proemion.com,2005:Incident/106488692022-07-21T12:51:57+02:002022-07-21T12:51:57+02:00Data Processing Delays<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>12:51</var> CEST</small><br><strong>Resolved</strong> - There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>22:33</var> CEST</small><br><strong>Monitoring</strong> - We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:31</var> CEST</small><br><strong>Update</strong> - Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:34</var> CEST</small><br><strong>Identified</strong> - One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>09:48</var> CEST</small><br><strong>Investigating</strong> - We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too.<br />We are working on it and give feedback as soon as possible.</p>tag:status.proemion.com,2005:Incident/100279082022-07-18T07:23:49+02:002022-07-18T07:23:49+02:00Scheduled infrastructure maintenance (Security Update)<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>07:23</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>16:25</var> CEST</small><br><strong>Update</strong> - The scheduled maintenance has been postponed to July 18th, 2022</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>12:58</var> CEST</small><br><strong>Scheduled</strong> - Our engineers will be performing a scheduled upgrade of our load balancers. This will update our SSL libraries. Therefore older CANlink mobile 33xx units with firmware with versions lower than Fw 6.1.3.10 will no longer be able to connect. If you have units with this firmware, you will have already received separate communication.<br /><br />Please update the firmware prior to this maintenance! <br />Afterwards, only on-site updates will be possible for devices still running on the affected firmware versions!<br /><br />We expect only intermittent disruption to our systems.</p>tag:status.proemion.com,2005:Incident/104791942022-07-13T07:21:58+02:002022-07-13T07:21:58+02:00Scheduled infrastructure maintenance<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>07:21</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>06:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:47</var> CEST</small><br><strong>Scheduled</strong> - Our engineers will be performing a scheduled maintenance on our datacenter systems.<br /><br />This work is expected to impact our connectivity by multiple short time interruptions.</p>