Proemion DataPlatform Status
All Systems Operational
Data Web Access ? Operational
Standard Portal ? Operational
DataPortal ? Operational
Web Service Operational
REST API Operational
Machine Data Ingestion ? Operational
Connection Service Operational
Data Processing ? Operational
Reporting Operational
Scheduled E-Mail Reports Operational
RealTime Dashboard ? Operational
Mobile Network Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
To facilitate the growth of the DataPlatform, we will be performing a major backend system update that will lead to a service interruption of approximately 2 hours on Wednesday between 6:30 and 8:30 AM CEST.

During the interruption, all systems will be shut down. DataPortal and API will not be available.
The communication units will store recorded data in their non-volatile memory. After the migration, these datasets will be transmitted to our server.
Real-Time diagnosis sessions will not be possible during the interruption.
After the maintenance, all data will be available to the DataPlatform users as before.

We are sorry for the inconvenience caused by this larger update. Our regular system updates are performed without impact to the availability, but for this major update, we cannot avoid this downtime.
Posted on Jun 14, 10:49 CEST
Processing latency ?
Fetching
Web Service Response Time
Fetching
REST API: Measurements query latency
Fetching
REST API: Login query latency
Fetching
Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019

No incidents reported.

Jun 15, 2019
Completed - The scheduled maintenance has been completed.
Jun 15, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 09:00 CEST
Scheduled - On Saturday, June 15th, 2019 we will perform an update to our ERP system. This system is linked to the Data Platform for the device activation process and the hosting contract overview.

During the update the device activation via Proemion Web-Portal or Webservice interface will not be possible. Also the hosting contract overview on Data Portal will not show all details.

The downtime of these sub-functions is scheduled from 09:00 CEST till 10:00 CEST.
Jun 5, 08:44 CEST
Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019
Resolved - We have resolved the issue and DataPortal is fully accessible again.
Jun 9, 14:14 CEST
Identified - We have identified a misconfiguration causing the DataPortal not to load via the web browser and showing a blank page instead. We are currently working on resolving the issue.

All other services are fully operational. We advise customers to use the Standard Portal in the meantime.
Jun 9, 12:50 CEST
Jun 8, 2019

No incidents reported.

Jun 7, 2019
Resolved - This incident has been resolved.
Jun 7, 10:46 CEST
Monitoring - We have rolled back to a previously working version of the DataPortal.
We will investigate and fix the root cause before updating the DataPortal version again.
Jun 7, 09:59 CEST
Investigating - We are currently experiencing some issues with our maps component in our DataPortal product. We are working on resolving the problem so that maps are displayed correctly again.
Jun 7, 09:34 CEST
Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.